Hello fellow travellers!
A question about booking through Expedia. We were considering a last-minute trip to southern Europe, and I have to say that Expedia offers some relatively good options (about US$1,400/person for a one-week stay in Malta, incl. the flight and a hotel that is purported to be a 4-star one). This doesn't seem to be expensive, although I suppose that it's not cheap either, given that it's low season right now . . .
However . . . we've never booked through Expedia before. We have many friends who have. One couple we know have said they have never had any issues. Another couple confirmed they haven't had issues, but they've added they alway feels like they're not getting what Expedia promised. Something is always "off".
My own concern is with the hotel selection on Expedia. Expedia is spitting out four-star (and even five-star!) hotel choices, yet when I check out some of the reviews on TripAdvisor, it often seems that Expedia is tacking on an extra star. I've also read comments about liability issues (IF there is a problem, the hotel will send you to Expedia) and flexibility issues as well. I've read that Expedia clients are more like second-tier customers compared to those who book direct. Additionally, it seems to me we're limiting ourselves to the selection imposed by Expedia; there might be great hotels that might simply not have a listing with Expedia. It feels like those "great deals" on Expedia have a hidden cost, though I can't put my finger on what it is.
My wife really wants that last-minute trip, and she thinks we should give Expedia a try. I am a bit reluctant. I understand Expedia is perfectly legitimate, but there's something that doesn't sit well with me. I would prefer to not go at all right now; I think it's best to do some research before finally booking directly.
Any comments or suggestions? Experiences?
I would love to hear your feedback.