Booking.com is not passing on the cancellation fee waiver for the hotel I have booked in Helsinki in April 2020.
I will be charged €1280- to cancel my booking, the hotel advises it will receive €165 - and Booking.com keeps the balance. If I had booked directly with the hotel there would be no cancellation fee. I wonder how many other people are in the same situation? Looks like the only tourist operator that will profit from this global health crisis is Booking.com.
UPDATED - fee is Euro 1280, not higher amount, I hit the wrong key.
My issue: when I booked was told hotel policies would apply (and this is what my confirmation says), hotel policy allows refund in current situation, Booking.com is now imposing its own policy and overriding the hotel policy. So I was misled by someone - hotel is blaming Booking.com, Booking.com is blaming hotel. As only hotel has contacted me I am at present believing them.