UPDATE and EDIT: The notification, cancellation and change that I received from AA was legit. But the so called employee who rebooked me was a sort of fraudster. It was someone who worked for a third party travel service in India. He let me think that he was an American employee. He did rebook me but I was charged $759 for the rebooking. it was not American who charged me. it ws the fraudulent company.
I am in a state of shock as to what American Airlines did to me regarding my flight to Tokyo and home from Seoul.
It was so perfect.
I was flying from Austin to Los Angeles. Then changing from Los Angeles to Haneda. Leaving Austin at night. Leaving L. A about midnight and arriving Haneda very early morning.
And then .......
I am an insomniac so I am often up in the middle of the night. Maybe abut 3 .a.m, I noticed an email from American Airlines telling me my flight had changed.
American had changed my fight from Austin to JFK for a very long layover and then JFK to Haneda. It was like so bad , it could have been nightmare but it wasn't.
My notification said that i could change one time without charge so I called.
Before it was over, i was going to have to call back four more times. I was going to be on the phone with American for about 4 hours and it is costing me almost $800 more.
I was never given correct or adequate information about how to change and how to apply my credit. I made mistakes and did it wrong
So I am now going to Chicago and being put on JAL to Haneda one day ahead of time. I had to pay an extra $700 because i cancelled the entire first trip since none of the options worked. I think if I had American do it, I might have been able to use a credit. I still am confused but I will have one future flight credit after I complete my entire round tip flight. However the credit does not appear to be for very much.
I also think that if I had American cancel for me, my insurance might have covered the cancellation. I was never given this information.
I knew that my flight might change but I was not expecting such a change so soon and so disrupting and so costly
So much happened and because I am sleep deprived, I am not even able to recall the order that it all happened if I had to tell anyone.
Can I file. a complaint or call back to speak to a supervisor or manager?