It's been 15 years since I went so my review is not recent. We used Pacific Delight tours and I thought they were wonderful. We had no problems or issues with the tour, everything went according to plan. The guide we had was incredible - he was kind, warm, efficient, helpful, and very informative. Hotels used were what we would call 3-4 star and well located for individual exploration. All but a couple meals were included and were very good. We also had individual city guides that were good too. Our tour was a short tour, 11 days to Beijing, Shanghai, and X'ian, but we saw everything we had hoped to see and had a wonderful time.
Now, I know it's been a long time and I didn't search for recent reviews, but the company is still around so how bad can it be.