It will take longer than 3 months and a lot of follow ups to receive your refund. We cancelled our reservation in August and finally received the refund a few weeks ago, even though the deposit agreement states refunds will be issued 30 days after requested.
We paid our refund via credit card and had to open a credit card dispute to get Storylines to follow through on the refund.
In the process I would pester Storylines with weekly emails. Sometimes I would receive a reply after a few days, but often would not receive any reply. I would have every known Storyline email address included in my emails, which was about 20 in the end.
The replies I did receive were always some excuse:
- This is being escalated
- We tried to send the refund but the routing number was incorrect
- I will look into this and get back to you tomorrow (they never got back to us)
- Refunds are halted as we are undergoing an investor audit
- There is a meeting tomorrow and we will get back to you after the meeting (also never happened)
We were also interviewed by Business Insider as we were making our displeasure widely known about the refund delay. If you paid your refund by credit card, open a credit card dispute. Storylines will not respond to the dispute, so you have to wait the full 90 days that the credit card company gives them to respond, and then you will be given the refund by default.
