it's good to know that I am not alone.
I recently posted about this costly mistake on forum not just costly in money but also time and great stress.
I have a trip booked from Austin, TX to Tokyo and then. home from Seoul on American Airlines. I had done a lot of research and had flights that I was very happy with.
American changed my flight from Austin to Tokyo and put me on one that really did not work. It was a horrible change. The notification was sent to me about 3 am my time and because I am an insomniac, I was awake.
I got really frantic when I saw the change and tried to call American to rebook but had difficulty getting a good connection. I had searched aa.com and called the contact number at the bottom of the page. I did not get a decent connection until the third call.
The agent rebooked me but I was charged $759 for the change. He told me that my credit did not cover my new flight fully.
After getting some sleep, I called American back to find out why they had charged me $759 for the change. They told me they did not and suggested that I needed to call my bank.
To make a very long story shorter, I had accessed a FAKE American Airlines website and I had called fraudsters. The fraudsters had the ability to book and rebook flights and hotels. The fraudsters did offer travel services but at exorbitant fees.
I opened a dispute with Citi but it looks like I am out the $759 because I did receive services, Furthermore Citi sent me a fraud alert when the fraudster was charging my credit card while I was on the phone with them which i ignored.
Very expensive lessons.
There are.a lot of fake websites that look like the real one. Be very careful when booking travel.
Be careful doing business when sleep deprived.
And when stressed, take a deep breath before trying to change or correct travel or probably anything else.