Okay some of it was my ignorance, some of it maybe the Volaris Airlines, some of it no one in the airport service areas speaking functional English, if any at all, and part of it pretty rotten signage, part of it an old run down undersized airport that probably needs to be torn down and restarted from scratch.
On the flight I was given a immigration form to fill in. The form was in Spanish. Obvious I wasn't Mexican. I got up, found a flight attendant, disturbed her nap and got one in English.
Upon arrival we went to one of the immigration desks. Sour woman with little or no English pointed to a question I forgot to answer and slapped the form down in front of me. WELCOME! I answered the question and after four or five stamps on the form she tore off the bottom and handed it to me. No words, no explanation. Just a look of go already. I looked around at about 4 possible next steps and asked her where to go. No English.
I wandered through the room scoping out the groups of people at different unidentified lines of obvious different purposes. After asking 3 uniformed people the fourth spoke enough English to say no line and send me out the exit door.
The hotel sent a car. Great guy, great driver, great conversation. Enjoyed the ride to the hotel (outstanding hotel too).ry
On the return trip the driver couldnt even figure out where to drop us. Inadequate if any signage. Great guy, he parked, ran into the airport and came out 5 minutes later with Volaris international flights dont leave from the international gates. And took us to the right entry door.
Upon finding the Volaris "area" we were faced with 3 groupings of people approximating lines .. or not .. couldnt tell. Again, after asking 3 or 4 uniformed people we were directed to a 4th gathering hidden around the corner. A short wait to get to a ticket agent who asked were that slip of paper immigration had given us upon entering. "On the hotel night stand actually" was the reply. Nope. You need it. Cant board the plane without it. Go to immigration office and pay for a replacement. A quarter mile walk gets me to immigration where after filling out all sorts of paperwork and paying about $25 I get a new immigration paper. Very nice girl helped. Seriously, patient and kind. But all the paperwork was in Spanish so it took a while and google translator to get it done.
Back to the ticket agent where the crowd had grown to a mess. Not a line mind you. But a mass of humanity all clambering for the same thing. No assistance and no English. Twenty minutes later and I am in front of the ticket agent. Barely functional in English and only able to type with 2 fingers, and then with much effort, it takes another 15 minutes to check a bag.
Gate veinticinco he says and I turn to look for the signs to the gates. None obvious. I follow flight attendants up an escalator and down a corridor which looks like it belongs in the back of a warehouse.
Finally I find what looks like the entry to the gates guarded by two soldiers. I show them my passport and boarding pass. They tell me something in Spanish and block my path. I repeat. He repeats, I repeat. He repeats. I walk away confused. Then I spy a folding table with another crowd around it. I join in. It has a QR Code on a piece of paper. Its a PL form link. I log in and mess up and crash it 3 times before being sucessful. Everyone else is doing just as well.
Back to gate with QR code and without a passport check i get in.
Two out of three gate announcements are Spanish only. But I got if figured out and board the plane in mass of humanity #2.