Hi All,
Has anyone had experience booking flights to NZ on Air New Zealand from the US? After hours of attempting to book directly (website buggy and no phone support) I gave up and agreed to allow the Australian travel agent to handle the bookings (we hired her to plan the itinerary).
Nightmare- she made an error on her recommended itinerary resulting in an incorrect date for US return date. Nightmare-refused to acknowledge the error, fix it (before seats became unavailable), and ghosted us for 2 days.
BUYER BEWARE: if an agent books your flight on AirNZ you cannot manage your own paid booking (changes, seats, etc). Checking with a friend, a travel agent for decades with clients all over the world, called it “crazy”-in his experience never heard of not customers being blocked to manage their flight bookings online.
So if you experience any unforeseen emergencies (or airline related cancellations, delays etc) you have to find your travel agent to fix it - and if you happen to get stuck with a “rogue” agent (or the agent is sick, absent or deceased) AirNZ can do zero to help you.
Post-Morten: after days of begging and pleading she corrected the error and changed the flights. But AirNZ online still isn’t showing the booking on their website when I sign in.
JP