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Ibis off grand place Brussells

This hotel is in a great location. It is a basic hotel, bed, shower. I made my reservation online. The receptionist changed it from 2 single beds to a double bed while I was changing dates. I didn't notice she changed the reservation. Two women traveling or basically no one wants to sleep in that small a bed.

When we checked in the recpt. told us it was a double. We told him no that wasn't my reservation. . He sent us up anyway to the double room without telling us. We immediately came back down. He told us he didn't have any other rooms. He told us a manager wasn't there.

My friend moved over to the other reservationist who kept looking for a double room (and they didn't have one.) I asked him to call another manager and he finally did so. She changed the room to a double an a single and it was fixed after 45 minutes of standing there. They then gave us cookies and water. How hard was that?

I wouldn't stay there again because the beds were so uncomortable, double and single. It's like they put an unyielding mattress on a board...

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771 posts

Yikes! We (my husband and I) have reserved here for two weeks from now for 2 nights. I booked it ahead of our Heart of Belgium and Holland tour because it is centrally located and is cancelable until day of arrival in case of any COVID issues. It also allows us an early check-in---9:00 am, for 30 euros, since our plane lands form the US at 7:15 AM. I booked a deluxe room figuring the basic room was basic. I'll contact them ahead of time to confirm all the points in our reservation. Hopefully, all will go well for us. I am interested in seeing some of the sights in Brussels, although I know others aren't keen.