Tickets for Wiener Staatsoper

What part of the terms and conditions do you find troubling? What date and performance are you looking at? Have you tried using google translate? You need to register. You pick the seat you want on the diagram that shows the price, it goes into your shopping basket, make your payment.

If you want, use a ticket broker that will charge a commission.

Here is the google translation of the terms and conditions at Culturall

Terms of Service

Culturall Handelsges.m.b.H., Am Modenapark 11, A-1030 Vienna, Austria, provides the purchaser with tickets for various organizers, as well as subscriptions by organizers.

You can reach us by phone at: +43 (1) 712 54 00, by fax at: +43 (1) 712 54 00-22 or by e-mail at: ticket@culturall.com.

Our company register number is: FN 48895 f, Commercial Court of Vienna, ATU 42585500, DVR 937801. We have trade licenses as a theater card office, services in automatic data processing and information technology and trade.

For events of the Austrian Bundestheaters we do NOT charge a advance sale fee. Culturall charges an agio (advance booking fee) of a maximum of 20% on the ticket price for arranging tickets and subscriptions from other organizers.

Any sale of tickets for events is binding and can not be canceled or modified. When purchasing an Internet subscription, subscription subscriptions or subscriptions, the customer can withdraw from the contract within 7 days if during this time no event included in the subscription has taken place or no card has been booked for an event within the scope of the subscription subscription.

For the effectiveness of the ticket sale is the authorization of the purchase sum by the credit card company or bank requirement

Tickets can be picked up at the ticket offices of the organizer or at a pre-sales office authorized by Culturall (VVK-Stelle) after the start of the advance sale, stating the booking code and showing the credit card with which the payment was made.

In the case of an event, the conditions of the respective organizer apply. In any case, tickets can only be redeemed at the ticket office of the organizer at the price printed on the tickets.

Culturall does not accept any liability for the failure of the event and for any event-related changes such as changes of dates, changes of the occupation, etc.

The buyer agrees to the use of his / her personal data as far as this is necessary to carry out the ticket sale by Culturall, and gives his / her consent to receive information (eg on discounted prices, cancellations) by e-mail, SMS or by telephone With the purchase of the card by the buyer. If the customer avails himself of the possibility to buy cards from a Culturall customer card with a payment function and / or to buy tickets bought at Culturall from a VVK office, he declares his / her consent to the transmission of his / her personal data to the Respective VVK office. This consent to the use of the data may be revoked by the customer at any time. In this case it is no longer possible to sell Culturall again.

If the customer agrees to receive information about events by e-mail or SMS, the data will only be passed on to the organizers or cultural institutions.

Thanks a lot for your answers. I have no problem with choosing the performance and the seat. I read the translation and if I understood correctly a ticket is refundable withing 7 days of purchase? All that I need to know is about the refund policy in the case I decided not to go under any given circumstances. If somebody knows the answer please advice.

I assume you are talking about this bit of verbiage.

Any sale of tickets for events is binding and can not be canceled or modified. When purchasing an Internet subscription, subscription subscriptions or subscriptions, the customer can withdraw from the contract within 7 days if during this time no event included in the subscription has taken place or no card has been booked for an event within the scope of the subscription subscription.

I would go by the first sentence, no refunds.

The rest involves subscriptions (season ticket packages), so you can cancel within 7 days of the initial purchase if no performance in the season ticket has taken place. That does not seem to apply to you looking to buy tickets for a single performance.

So if you want to go, assume it is a commitment on your part to attend.

Hi,

I would suggest taking a tour of the Staatsoper. There are seven different language tours....very interesting to see the interior of the magnificent place.

Thank you so much for your replies. I already booked the ticket for Don Giovanni and everything went right. I am very excited.
thanks again.