I’ve been attempting to purchase tickets to the treasury at the official website - kaiserliche-schatzkammer.at (shop.khm.at) for our trip in October but I keep getting an error msg saying “We’re sorry. There was an error with payment”. It’s not my cc, I called my bank and they did not even have a record of the attempted transactions. I’ve tried using my iPad, iPhone and Windows laptop but no luck. Any idea what I could be doing wrong??
Posted by
white plains, ny, usa
4365 posts
You are not alone , there have been several reports from other posters ( including myself ) that credit cards from the States , are being rejected for no apparent reason. My attempts to purchase both Austrian and German rail tickets last April ( trying four Mastercard and Visa cards were rejected )as is your current attempt . I finally was able to purchase using an available PayPal option .
Posted by
Minneapolis
1387 posts
Hi. fyi - from our experience, these tickets were easy to purchase when in Vienna; plenty available. Have a great trip!
Posted by
Chicago
4382 posts
One thought is to try purchasing one ticket at a time. Maybe the lower amount will go through.
So frustrating. I’ve had trouble this year making purchases from the US for both my Spain trip earlier this year and my upcoming
Austria trip. It is not the banks or Visa denying the charges.
Good luck!!