Probably not, especially if you are a foreigner and not an Austrian and you consider a spare wheel to be part of the mandatory car equipment, which in Austria is not. Here is what happened to us.
We have rented the car from TAFRENT GmbH company (http://www.tafrent.com/) in Villach. We have paid the insurance (KASKO) and the insurance to travel abroad to Italy (Auslandsversicherung).
All looked great until Saturday evening. In Dolomite valley, at one moment we found we had a flat tire. We stopped the car, take out all the mountaineering equipment from the car’s trunk, and while joking about the bad luck we prepared to change the wheel. To our surprise, we found that there is neither a spare wheel nor any repair kit.
We call the rental company to complain and ask what the next step should be, but they refuse to help us and we were told it is our problem and we must solve it. It was 6 PM on Saturday in February and the temperature was 17C below zero and was dropping, so we started to Google and call Italian car services one by one. After several calls, we found an open service with a nice lady who knew few English words. We explained the problem and she told us they can come and tow a car to a garage to fix the tire if we pay in cash. They were unable to fix the tire on the road immediately.
After 3 hours of waiting, they arrived and took the car. We meanwhile ordered a taxi and drove to the apartment.
The next day they fixed the tire and towed the car back. We were happy even we lost a day of climbing since we were unable to travel without the car.
We collected all invoices and send them to the rental company. Naively we were expecting that since there was not a spare wheel and we paid the insurance they will pay us the bills back.
But as usual, the situation was quite the opposite: We were told the insurance does not cover such problems and the spare wheel is not required by Austrian law and we must cover all costs.
Well, I am not a lawyer and I do not speak German, so I assume they are right, and the law is on their side, but according to my opinion it is against the customer interest and common sense.
First – a flat tire is a common situation, which can be solved in 15 minutes if there is a spare wheel and the only result can be a photo on a social network, not a loss of 1000 EUR and a day of holidays. Second, the rental company should inform the customer about such a risk and offer insurance that covers this problem. And last – if I would be traveling with kids in winter conditions in a more abandoned valley without the GSM signal and temperature around -20C such a situation can quickly turn into something much more dangerous and might require either police or mountain rescue assistance. And it is all because the car does not have a spare wheel or repairing kit, which costs 100 EUR.
What is the lesson? Choose a better car rental company, check if there is a spare wheel in the car so you can prepare yourself for the problems, and have your tire repairing kit with you.