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dealing with "let's go off-platform" host - Vienna apartment

I have booked a 2BR apartment for the first week of September, way out in Donaustadt because I need to be close to the rowing centre. I like the pictures and the location, price is ok. Everything was fine until I asked about parking, then the host popped up in WhatsApp to suggest I could save us both some money by bypassing Booking [at] com.

I don't need to save money and even though Booking protections are limited, it's still something. So I just ignored the message and didn't respond.

My fear is that the host will cancel as I arrive or that something else is fishy with the listing. And I'll be left high and dry at the last minute. I haven't turned up anything I like much better so far, but I look again every few days. I absolutely need a kitchen and washing machine (sports camp = lots of smelly laundry and not much energy to go out to eat every night.) Also parking, as I'll be driving my own car with bicycles from Italy. And I need two rooms as my sister is joining me.

I've given up on VRBO and AirBnB after all the scams and issues they've had. I've had several phishing attempts for existing Booking reservations, which I've so far avoided. It's vey frustrating. Not against hotels but I do need the ability to manage clothes and meals.

What would you do to manage the risk? Cancel preemptively, book something else? Wait and hope the host is honest and doesn't boot me out at the last minute? Other ideas, like getting in contact with her in hopes of convincing her to hold the reservation for me?

Posted by
454 posts

the obvious question is, would the host go off platform and accept payment on arrival inside the property? If yes it's not easy to see what the scam is (apart from using booking.com and then not paying their commision) If it's money in advance, give up and find somewhere else.

Posted by
2240 posts

I've only dealt with this once in 70+ bookings. It all worked out OK, but it did make me nervous. What I did was to email the host a lot --- he told me the whole story of renovating the apartment himself, shared his website full of photos about the place, answered a bunch of my questions, and did not insist on being paid in advance. Maybe don't wait, email the host, use your spidey sense, keep looking for other apartments.

Posted by
2474 posts

Would you have found this apartment without using Booking.com? IMO, they deserve their commission which they will lose if you go off platform

Have you searched all the reviews to see if others commented on the owner bypassing Booking.com or cancelling at the last minute?

Posted by
11916 posts

The French news this evening warned about hackers with info about real reservations on Booking using AI to imitate the website and have people pay them, the hackers, instead of Booking. I’d ignore the suggestion and stay the course in case this was a scam.
However, when all this online stuff was new, I had an off-platform host in Boulogna who turned out to have a lot of fake reviews: same repeated language, people with only one review who closed the accounts after the one fake review. Check the reviews closely.