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Austrian Airlines business class?

Anyone every used Austrian Airlines for a business class flight over the Atlantic? If so, how did it compare to business class on United, Delta, American, etc. Their web site indicated lay-flat seating. Any negatives one should be aware of?

Posted by
5398 posts

No personal experience but have heard others rave about the food and service. Saw photos from a family member who just flew then in business and they looked quite comfortable and happy. Not over-the-top luxurious but a solid choice. I'd book them without any hesitation.

Posted by
2955 posts

Also no personal experience, but Austrian is part of Lufthansa Group. It's business class offering should be a step above that of US airlines.

Posted by
759 posts

Lots of reviews with pictures and video on the net. Easily accessible via Google.
These reviews indicate the seats (lay flat sleepers) are the same as used by American Airlines.
There is nothing special about European Airlines in their business class that most US based airlines do not offer.

The only negative I spotted was a lack of wi-fi but I would not trust a review on that- the airline has dedicated web pages to their business class product that would list their specific amenities.

Pay specific attention to each airlines seat data- United (unless they have remodeled recently) had early lay flat seats that are subpar as they are narrow at 20in wide. Also look at each airline and how their seats convert to a bed. While narrow the United seats go from sitting to reclining to flat all at the push of a button: any angle you want from sitting to flat. No need to get out of the seat. With other airlines you have to get out of the seat to convert it to a bed as it is either a seat or bed and doesn’t recline from one into the other.

Posted by
5398 posts

Actually, you can't just go by the airline - you need to check the specific flight and get details on the seats on that flight. Most major US airlines have a mix of horrible business class seats on some planes (looking at you, United...) and some pretty good business class seats on other planes.

IME you will generally get a better level of service on non-US airlines. The Big Three legacy US airlines do not have a great track record for service. Their business class seats are a mixed bag. All that said, if you get the good business class seats, United, Delta and American can all be a decent ride. Just be sure about which specific seat you are going to get.

As for Austrian, it looks like they have two different aircraft types on their US routes: 767s and 777s. All have decent lay-flay beds. Looks like the cabin configuration is better on the 767s, though - each seat has direct aisle access. On the 777s, the business class seats are a bit narrower, and alternating rows are in a 2-2-2 layout, so in those rows, you may have to jump over the person in the aisle seat to get in/out. Not the end of the world, but also not ideal. Check which plane you route uses. If it's the 767, it'll be quite nice. If the 777, OK but nothing to gush over.

Posted by
1929 posts

Thank you all for the great input. I had looked at the Austrian Air web site, but nothing like hearing from posters who have personal experience (and/or good insights for comparisons)...thank you. The nicest business class we have experienced was United Polaris when we were able obtain very reasonable upgrades (which, of course, then spoiled us).
Will research plane types, if we press forward with the adventure.

Posted by
21 posts

I have flown Austrian Airlines business class a few times and have found it to be a very enjoyable experience overall, recommended.

You will not go hungry or run out of coffee service on your flight. :)

Posted by
671 posts

I have flown Austrian business class several times to Vienna from either EWR or IAD and would choose it over the American carriers United and Delta (which I have also flown in business class to Europe). I base this on the overall experience: pre-flight check-in; in-flight service, comfort, food, and beverages; as well as the quality of the airport lounges. Would also rate Lufthansa over United and Delta business class.

Posted by
1929 posts

Thank you....exactly the good, personal feedback I was hoping to hear!

Posted by
2900 posts

To comment on what Robert said, "to Vienna from either EWR or IAD"

IAD is the better of the two to pass through, in my opinion.

And that is from personal experience with both airports, multiple times.