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Watch out for the landlord at K&T Boardinghouse in Vienna!!!

We stayed at K&T Boardinghouse at Chwallagasse 2 in June and found it to be clean and roomy although noisy as it abuts a main street. Also, the showers appear to be for very short people. You are forced to hold the shower faucet unless all you want to wash is from the thighs down. However, the main problem with this property is not the rooms, it is the landlord. Many reviews we read find Tina, the landlord, to be very helpful and even friendly, which was one of the things that attracted us to this property. This was true....until there was a problem. We had a car and Tina advised us to park on the road if we could find a spot and if not then to park in the Generali Centre when we arrived. We managed to find a spot on the street where several other cars were parked. Tina was absent during our stay and her assistant greeted us (who does not speak very good English). We explained to her where we were parked and she advised that we could park there but would have to get parking vouchers for that evening but then the parking would be free all weekend. We got the vouchers and confirmed and reconfirmed (4 times) that where we were parked was ok. We even asked the assistant to come to see where the car was but she assured us it was ok and would not come to look. Well the next day we got a parking ticket. The assistant called Tina who was extremely rude and would not contribute to the fine even though we were told we could definitely park where we were. In fact, Tina hung up on us after being very rude (her assistant called her and handed the phone to us) and she did not respond to an email I sent asking her to be fair and pay at least half the ticket. Even the police and our car rental agency (who we visited, taking a half day out of our vacation time) suggested that the landlord should help out with the ticket. The welcome package in the room talks about making people feel at home and secure when they are away but this was not the case for us. In fact this situation put a cloud over our vacation. We will definitely not return to this property and would advise anyone not to stay there. Tina comes across as a nice, accommodating person but her true colours come out when there is any adversity. It's easy to be nice when things go smoothly but a person’s real personality shines through in difficult situations. And when you're travelling that's really when you need the safe and secure feeling.

Posted by
449 posts

Austrians, or from another country? Perhaps the assistant pretended she understood?

Perhaps leave a review on Trip Advisor also.

Posted by
2353 posts

Just curious - were the parking times not posted?

Posted by
4325 posts

Sorry you had a bad experience. Customer service is a foreign concept in Austria and I am not surprised you were treated this way. I think you would have received the same response pretty much anywhere, if that is any consolation.

To me, the lesson here is don't bring a car into large European cities. Signs are not like home, special events happen that render the normal signage void, not to mention the expense and frustration. For Vienna, in particular, the park and ride facilities on the edges of town are great and cheap.

Finally, regarding the showers...what you describe is typical in Austria. You are supposed to hold the shower head.

Posted by
2 posts

I am from Canada and was not familiar with the sign that was posted. The street was full of parked cars with Austrian plates and when we came across a spot we thought we were extremely lucky and decided "When in Rome…" until we clarified it with the landlord. I'm sure the assistant understood. She advised us that we had to get parking tickets for that night until 9:00 pm and also suggested restaurants and gave us directions to the old city.

Posted by
5668 posts

Actually, I was surprised by OP complaint because we found Tina most charming and helpful. (We did NOT have a car so can't comment on parking. )

Posted by
7921 posts

As the OP said, "Tina comes across as a nice, accommodating person but her true colours come out when there is any adversity."

Many people are nice and charming... until there is a problem. Then they turn nasty and unpleasant. I think that's the point the OP is making.

Posted by
7588 posts

Is this one of the RS recommended places?

Posted by
5668 posts

Absolutely. Good reviews on Trip Advisor, booking. com, etc. But everyone has different experiences.