We DO NOT recommend Pension Nossek-Vienna. It was the last hotel on our GAS 2022 Tour. We got a separate room for my husband as he tested positive for Covid, and then I tested positive for Covid. We followed all protocols. In fact I never left my room as I was too sick to get out of bed. We wore N95 at check in and walking to our rooms. My husband was there 2 nights prior to me as I mentioned he tested positive before me on the tour. He wore N95 to get food to take back to our rooms. The front desk learned we were isolating due to Covid by our RS guide and WOW did their attitude change. Phone rings with a screaming desk clerk;
"DO NOT LEAVE YOUR ROOM FOR ANY CIRCUMSTANCE! I AM SENDING AUTHORITIES TO YOUR ROOM!
WHAT IS YOUR BIRTH DATE?"
Upon my inquiry as to how we were to get food, NO HELP, just a demand to stay in room, authorities are on their way.
This was Sept 2022, Austrias Covid protocol is if positive wear mask indoors for 5 days, no mask needed outdoors even if positive, I fond this rather strange. We had a flight in 2 days to return to US and with their threats we moved out of the hotel to another. We were not going to miss the flights due to any unnecessary detainment. We were past 5 days of isolation protocol.
The demands they made on us were not current Austrian protocol. It was a frightening event I wouldn't recommend.
I must add I'm rather surprised we haven't heard more than " Sorry about that from RS". Nor has RS addressed the fact that twice during our Covid incidents on the tour did RS come thru with assistance on travel, food delivery, upon testing positive. I was simply told I had to figure than out, RS couldn't help. I even put the RS Travel Assistance phone contact in my phone in case of Covid incident. We were prepared as one can be and it was not pretty. The most important issue to RS was turning in our audio boxes.
Yes RS refunded us for the days we missed due to Covid positive.