Had a great time in Vienna on my very first RSE tour. However, I've had problems with my key card at Hotel Kaiserhof Wien. I had issues opening my room with this card. Every time I returned to my room after a day of exploring Vienna I could not open the door. It got to a point where I would ask the front desk to re-program my card before going up to my room. This is a potential risk because that card is also used to secure the safe in my room. If I can't open my door than how can I open my safe? I did not feel that using the safe to secure my passport and my US currency was a good idea so I ended up hiding them in a place that I would remember but where housekeeping would not find them. I have informed RSE about this issue with this hotel.
Posted by
Gator country
176 posts
I’ve had that same key card problem in various US hotels. After the same experience earlier this summer a desk clerk asked if I was keeping my key card next to a cell phone - yes they were in the same pocket all day. I separated the two items and didn’t have a problem the rest of my trip.
Posted by
OP
11 posts
That must have been the problem. I kept my cards with my cell phone case. Thank you.