Hello,
My husband and I will use our phones on the Tube for the tap and go option, but plan on buying Oyster cards for our 3 kids (ages 13-16). We'd like to get the youth discount for our kids, but is this only possible with a ticketing agent? Does anyone know their regular open hours? We arrive at 6am to Heathrow, so I'm guessing we'll just have to pay full price in order to get into the city for all 5 of us...
Posted by
Cornwall
176 posts
What is a ticketing agent?
Posted by
OP
3 posts
@Camborne2018 A customer service representative?
Posted by
Bristol, UK
1113 posts
Yes I think you’re correct. You have to take their ID to a ticket counter to get the visitor discount applied to an Oyster card. They’ll need one each.
Posted by
Cornwall
176 posts
Every day’s a school day.
I imagine the ticket offices will be open when you get through Immigration.
Posted by
Lake District, England
6431 posts
This page gives the details- scroll down towards the bottom- https://tfl.gov.uk/fares/free-and-discounted-travel/11-15-zip-oyster-photocard?intcmp=55575
You buy a normal Oyster card at the ticket machines at any of the Heathrow Tube Stations (not the Elizabeth Line stations) at any time of the day. Then ask any member of gateline staff to add the discount which they do via a special staff screen on the ticket machines.
The same process as adding a Senior Railcard or Disabled Railcard discount to an Oyster.
There are no longer staffed booking offices at any TfL station, and the Visitor Centre at Heathrow T2/3 tube station does not open until 9am.
But if you have problems buying the Oyster just ask gateline staff for assistance.
Posted by
OP
3 posts
Thank you everyone!